B&N
Seasonal RV’er
2021 272VRK
Posts: 229
|
Post by B&N on Apr 13, 2021 6:29:24 GMT -5
Okay, I'm really frustrated now. Just (4/5 8:00 am) got an email from KZ Customer Support tech that is working with dealer on our 2021 STT272VRK. Bottom line (KZ customer support): Can't run off battery to get slides out. Unit built to be run on Shore Power. This is not what we were told or not advertised online this way. You have to have 30 amp. So you can't get main slide out even when connected to the tow vehicle. So working on it..... I have to say this is VERY disappointing. They claim the solar pacakge allows you to camp off grid. Venture GM David Boggs called me and he said the KZ customer support is absolutely wrong. TT is in shop now and hope it will get resolved. He promised me that it will be fixed. And talking to my dealer A&L they see no reason why we can't run of solar (just have to deal with the 12 volt fridge).
|
|
mmorgan
Newbie RV’er
experienced RVer's with a new sporttrek Stt302VRB in the great Pacific Northwest..
Posts: 15
|
Post by mmorgan on Apr 13, 2021 10:50:36 GMT -5
Hi B&N, Our 302 is at dealership with same issues, the Service Manager has tried to contact Mr Boggs with the number you supplied to my wife. He has not returned phone calls.. they say same thing. Have been in the RV business for 35 years and never heard if “ shore power” only TT. Like he said, if they are going to push a shore power only, then why solar power, and why not an on board generator. Frustrating.
|
|
B&N
Seasonal RV’er
2021 272VRK
Posts: 229
|
Post by B&N on Apr 13, 2021 11:11:50 GMT -5
I hope yours is different. But the dealers/manufacturers have a process and dealers only work on what manufacturers approve. So it can take some time. I dropped off our camper off Thursday and with rotation on work at dealer I want to give them a week before I call them...
|
|
mmorgan
Newbie RV’er
experienced RVer's with a new sporttrek Stt302VRB in the great Pacific Northwest..
Posts: 15
|
Post by mmorgan on Apr 13, 2021 11:37:48 GMT -5
Here’s one hot off the press!! Just got a call from the service dept of my dealership. They claim to have fixed the 12 volt problem!! IE, slide outs not working properly, stabilizers doing the same.. there is a relay/ fuse panel by the battery cut off switch in the Tongue if the trailer. In that box are relays that run slideouts. they all were extremely corroded. When put load they weren’t letting enough voltage thru, and would pop! They replaced the box with a better protected box and changed out the relays, and Walla! Slide outs now function properly, stabilizers work as they should, was tested extensively on battery power! Hope this helps with your issue. I will update when I pick up my trailer and see for myself!
|
|
B&N
Seasonal RV’er
2021 272VRK
Posts: 229
|
Post by B&N on Apr 13, 2021 12:09:26 GMT -5
Our dealer has checked that relay/fuse panel by tongue and tested fine.... but will let them know what your dealer found. thanks
|
|
B&N
Seasonal RV’er
2021 272VRK
Posts: 229
|
Post by B&N on Apr 13, 2021 15:28:14 GMT -5
@ B&N, Keep at it. I believe that there is something wired incorrectly or a faulty part. Reason for this is in these RV's all systems are 12v other than the fireplace heaters, the A/C, and the televisions. I would also reach out to BAL, the frame, stabalizers, and slideout equipment MFG. The slideout on your STT272VRK is no different than the slideout on my ST312VIK. They both use the same NGX Slide. When checking some of the systems on my trailer I found a couple of electrical connections that the wires were not connected correctly. By this I mean when they stripped the wires and connected them to the solar panel control box they did not ensure that all of the wires strands were inserted; the end result of this is it creates a lower amp rating for the wire, essentially an 8ga wire becomes a 12ga connection due to fewer wires actually being allowed to carry the current. If a situation like this is occurring anywhere in the line from the power source, through the switch and circuit breaker, or at the motor itself then the amp load is being restricted and will trip the breaker. Think of this like what happens when you try and run an air compressor off of a long extension cord, you do not get the amp draw needed to turn the compressor motor and will trip the circuit breaker. As this is only happening on the battery, I suspect it may be a connection somewhere in the line between the battery and the converter. The Tech's at the servicing dealership should understand this but based on my experience many do not. Hope this helps, I am following all issues individuals are discovering so I can preemptively correct any issues I may have on my new Venture TT. Need some input on wiring... Seems the wire from battery to control panel is not getting enough amps. A 12 gauge wire but the dealer has submitted a request to Venture to run new wire from battery to panel using 10 gauge. I've asked if this will affect running anything off of battery and dealer is indicating no. And said no impact if I do solar later. There will be a new location for the fuse for the panel that they'll show me if indeed this ends up being the issue. Ticket has been submitted to Venture. Venture usually takes less than 24 hours to turn around warranty requests according to A&L RV in Richmond. But would love any input on questions I should be asking and any issues that may arise with the battery wire direct to panel. I don't know how the wiring works with everything going back to the distribution box at rear of camper. I need a wiring diagram to understand the connections and flows. Thank you all!!!
|
|
|
Post by WrkrBee on Apr 13, 2021 15:54:48 GMT -5
The larger 10 gauge wire will carry more amperage. Are they upgrading the main fuse to 30 amp?
|
|
B&N
Seasonal RV’er
2021 272VRK
Posts: 229
|
Post by B&N on Apr 13, 2021 16:24:18 GMT -5
The larger 10 gauge wire will carry more amperage. Are they upgrading the main fuse to 30 amp? They didn't say anything about upgrading the main fuse to 30amp.... what would that do? And does it need to be done?
|
|
|
Post by fotohouse65 on Apr 13, 2021 17:43:07 GMT -5
I have been thinking it may need a larger wire.
Think of electricity as water and the the wire as a river. A larger wire allows for more electric current to flow. When the wire is too small it increases the resistance and will start to overheat, breakers and fuses are put inline to prevent the wires from heating to the point of causing a fire. I am being very simplistic here to illustrate the basic concept.
I am not an electrical engineer but when I see the wires on my trailer connecting the battery and the motors for the stabilizers and slide outs, it looks a little on the small side to me, especially for the distance it runs. My stabilizers trip the breaker almost as soon as the foot hits the ground. not sure if that is correct or not as I have never had power stabilizers before.
As far as switching to a 30amp fuse I will leave that up to the techs and engineers to recommend. I think the larger wire will allow for enough current and actually release the resistance to the point that the fuse/breaker will not trip under normal use.
My .02
|
|
B&N
Seasonal RV’er
2021 272VRK
Posts: 229
|
Post by B&N on Apr 13, 2021 18:17:52 GMT -5
Thanks... I was most concerned about not taking the battery wire all the to the back end to provide power when running off of battery. Maybe I'll post on facebook which I really hate there with so many people there but it may just be good on this one for me. thanks
|
|
|
Post by WrkrBee on Apr 13, 2021 19:49:50 GMT -5
The larger 10 gauge wire will carry more amperage. Are they upgrading the main fuse to 30 amp? They didn't say anything about upgrading the main fuse to 30amp.... what would that do? And does it need to be done? If they are installing bigger wire to pull more amps, then the fuse has to be increased to let the extra amperage pass.
|
|
B&N
Seasonal RV’er
2021 272VRK
Posts: 229
|
Post by B&N on May 1, 2021 18:46:49 GMT -5
Well finally after more back and forth with dealer and Venture we'll get a fix and pickup camper next week. Seems we have a 12 gauge wire back to front and when a temp 10 gauge is used the dealer says things will run off battery like the slides. So the dealer should be wrapping up their work Monday and then I'll go pick the camper up. Testing to make sure we can run everything we should be able off of battery off of the battery.
|
|
B&N
Seasonal RV’er
2021 272VRK
Posts: 229
|
Post by B&N on May 6, 2021 19:54:07 GMT -5
May 6.... Finally got the camper back home and in the barn. Everything seems to be running find but we'll really test out the 12 volt systems/running off of battery when we go camping in a couple of weeks. They did replace the 12 gauge with a 10 gauge wire. Thanks for all your input.
|
|
mmorgan
Newbie RV’er
experienced RVer's with a new sporttrek Stt302VRB in the great Pacific Northwest..
Posts: 15
|
Post by mmorgan on May 17, 2021 22:45:57 GMT -5
Boy, that was quite the ordeal, How is everything working now? We are glad you got it worked out. We knew they weren’t a shore power only RV,
|
|
|
Post by navylcdr on May 18, 2021 14:10:48 GMT -5
Doing some more work on my Sonic 231VRL, I have either 6 or 8 gauge wire running from battery to converter and I think it is 6. I originally thought it was 10, but I can't get any 10 gauge crimp connectors to fit on it. I had to replace my 7-pin trailer cable, so redid the all the wiring in the tongue area.
|
|