New Owner, No Manuals

We love the Sonic X but have some issues and more than just the manual. We have a major key issue and Venture does not respond, in fact if you call customer service you get a message to call another time. The dealer has been trying to resolve this but we just received something pretty stupid from KZ. Here is the issue: They have a sign near the door that says “One Key Fits All”. First, pretty stupid putting that sign outside the camper for all to see. I’m shopping for a state sticker to cover it. We received a set of two purple keys. They fit the main door and the two holds. They do not fit the “garage” so the dealer gave us a green key (1) for just the garage. Inside there are two locks for the rifle/fishing rod safe and one lock for the handgun safe. We have NO keys for any of these and none of the keys given to us work. Then there is the outside shower lock, which is another key, except it can be opened with a fingernail, meaning it does not lock. Today we received two replacement tumblers for the front door, at least that is what it says. I do not need new tumblers, I need keys to the gun safe and one key to handle all the other doors as advertised.

Ok, I’m grumbling about the lack of response from KZ, but to answer your question I am 5’6 and replaced the shower head with an O2 head which raised it up, but I think you would still be hitting your head. You step up about 6” to get into the shower, and my wife is saying you will have a problem with the bed.

Thanks Sonicnumberone. Good idea going to the RV show and talking to Venture. I will be at Curtis on Monday and will have them order me replacement filters. I am very surprised at Venture and KZ. I had a KZ Sportsman Coyote years ago and it was a wonderful camper. But for the Sonic X there are so many "systems" that need explaining that I have had to rely on the youtube videos also. The one on the NDW system is ok and I have had to go to Go Power for info on the solar system, when and how to use the inverter, etc. We love the camper but are very disappointed in the support from Venture. And they need to come up with an actual manual on it. The manual on the Sonic Lite just doesn't cut it. Yesterday I finally tested the NDW system and figured it out as well as how long it will take to fill the fresh water tank (34 minutes). We have also had problems with the bed staying up when traveling. I replaced the pan head screw with a counter sink screw to get the latch to lay flatter but still when we arrive somewhere the bed has fallen. Right now I am using a piece of painters tape to hold it closed when we are driving. Have you had the same issue?

Contact Gina Lagalo at Venture

glagalo@kz-rv.com

I assume Venture is not monitoring their forum. This should be a red flag to Customer Service. Our one "key fits all" key does not fit our outdoor shower door.

Same with our 343VIK.  I also removed all the stickers that said “one key fits all” and will probably look into keyless entries in the near future.

Our keys were a mess.  The outside shower uses a standard CH751 key which you can purchase at any RV supply place.  But we had too many keys (read my earlier post).  Finally we got them straightened out and I insisted on a different key for the lock box and gun rack.  It’s not very secure to have the door key also lock the guns.  And I found a sticker to cover the “one key fits all” sticker Venture puts on.  Again, ridiculous to advertise that.

A note on the keyless entry.  The Bauer fits but everything I read said it is impossible to get it tight.  It always loosens which makes it difficult to open the door.  We were going to get one but after reading the reviews chose not too.