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Post by briancolorado on Oct 10, 2022 15:53:52 GMT -5
Hello. I have a 2-month-old '22 211VRB. Just back from a quick trip and noticed the "stargazing" window at the front of the trailer has cracked. The crack cannot be seen on the exterior, only interior. Has anyone else experienced this? I reached out to KZ to ask if it was covered by warranty, they essentially said, "maybe/may not". Not sure if RV insurance will cover this either.
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Post by earlelaine on Oct 10, 2022 17:46:29 GMT -5
Of coarse your insurance will cover it, it was a bird that crash into the window. I once drove off with my rear stabilizers down and the insurance paid for that no questions ask.
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Post by WrkrBee on Oct 10, 2022 21:18:39 GMT -5
Why would it not be covered under the warranty? Obvious bad design or material choice by manufacturer.
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Post by Eugene on Oct 11, 2022 8:25:35 GMT -5
I have Stratus and same trouble happened: the front trailer's windshield became cracked all the way from top to bottom.
Before messing up with insurance I called my dealer, they contacted KZ with no hesitation and got an approval for a glass replacement, warranty covered. Waiting for the part to arrive now.
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Post by briancolorado on Nov 4, 2022 13:01:11 GMT -5
Took 4 weeks but finally got KZ to approve as warranty. Window is now on order.
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Post by tdnick on Sept 14, 2023 16:46:13 GMT -5
I bought a new 2022 Sonic 220VRB in May of 2023. I have the same problem, noticed a crack in the front window in July. Notified KZ and it is covered under warranty. They contacted me and said a TSB was issued for the problem. My fiberglass was also delaminating on the top and front. That is also covered per KZ. The TT is in the shop for repairs. The glass has been shipped as of Sept 6. Not sure of how long the repair is going to take. If anyone can advise me, I'd appreciate it.
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Post by WrkrBee on Sept 14, 2023 21:36:23 GMT -5
I bought a new 2022 Sonic 220VRB in May of 2023. I have the same problem, noticed a crack in the front window in July. Notified KZ and it is covered under warranty. They contacted me and said a TSB was issued for the problem. My fiberglass was also delaminating on the top and front. That is also covered per KZ. The TT is in the shop for repairs. The glass has been shipped as of Sept 6. Not sure of how long the repair is going to take. If anyone can advise me, I'd appreciate it. The length of repair will depend on the parts delivery, shop workload, shop technical experience, and shop efficiency. Each shop is different. |
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Post by tdnick on Sept 29, 2023 7:51:04 GMT -5
Part has came in to Optimum RV in Ocala last week. I bought the camper new there so thought that's where it should be fixed. I'll update when and if it gets fixed!!!
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Post by rnmcguire on Nov 28, 2023 12:15:36 GMT -5
I just purchased a Sonic and while walking around the lot looking at different units the service tech that was showing me around said that just about all of their units with that front windshield have been replaced due to cracks. He said it's been a nightmare problem and they're one of the largest KZ dealers in the US. My 2022 Sonic didn't get the window and I'm ok with it.
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