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Post by arksoon on May 11, 2022 6:00:42 GMT -5
We are getting ready to pull the trigger on a new ST251VFK and here is what concerns me....I live in South Carolina but the selling dealership is in Tennessee. If I need to have any warranty work done in the future, will I be able to take it to a closer dealership that also sells Venture RVs? I would buy from the closer dealer but they can't match the pricing nor do they have this model in stock.
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xxxxx
Seasonal RV’er
Posts: 229
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Post by xxxxx on May 11, 2022 6:11:45 GMT -5
We had a similar challenge. I sent an email to the local dealer and told them we were going to look at a 272VRK as they didn't have one in stock in mid 2020. We ended up going to Ohio and bought the TT. When we came home, they didn't want to service the TT and they would be tacking on $250 for each warranty item. Their customers came first. But then I reminded them we bought our first TT from them in 2010 and that I sent an email to say we were going to Ohio and no one mentioned the challenge or tack on for service. We ended up buying an extended warranty with them and all the issues went away. We still netted about $3000 less by going to Ohio and we live in VA. I also try to get service done in their slow months which seems to help with scheduling. Each dealer is different. My advice is be open with them up front and see what you can work out.
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Post by arksoon on May 11, 2022 6:26:29 GMT -5
I am going to call Venture customer service today and see what their dealership policies are and then call the closest dealership and talk to them as well.
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xxxxx
Seasonal RV’er
Posts: 229
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Post by xxxxx on May 11, 2022 6:37:51 GMT -5
I am going to call Venture customer service today and see what their dealership policies are and then call the closest dealership and talk to them as well. We did the same... but it came down to the local policies of the local dealer. |
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Post by WrkrBee on May 11, 2022 20:34:53 GMT -5
We are getting ready to pull the trigger on a new ST251VFK and here is what concerns me....I live in South Carolina but the selling dealership is in Tennessee. If I need to have any warranty work done in the future, will I be able to take it to a closer dealership that also sells Venture RVs? I would buy from the closer dealer but they can't match the pricing nor do they have this model in stock. Also in SC. With the Aliner purchase, the dealer was past Atlanta, Georgia. Aliner dealer in Columbia would not touch the warranty work. We used Tony's RV Parts and Service Inc. at 130 Pond Branch Road Lexington, SC, for Aliner warranty work. |
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Post by arksoon on May 11, 2022 21:17:36 GMT -5
We are getting ready to pull the trigger on a new ST251VFK and here is what concerns me....I live in South Carolina but the selling dealership is in Tennessee. If I need to have any warranty work done in the future, will I be able to take it to a closer dealership that also sells Venture RVs? I would buy from the closer dealer but they can't match the pricing nor do they have this model in stock. Also in SC. With the Aliner purchase, the dealer was past Atlanta, Georgia. Aliner dealer in Columbia would not touch the warranty work. We used Tony's RV Parts and Service Inc. at 130 Pond Branch Road Lexington, SC, for Aliner warranty work. That's good to know. I am going to reach out to him in the morning and see if he will do warranty work for Venture. Thanks! |
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Post by arksoon on May 17, 2022 17:51:43 GMT -5
Also in SC. With the Aliner purchase, the dealer was past Atlanta, Georgia. Aliner dealer in Columbia would not touch the warranty work. We used Tony's RV Parts and Service Inc. at 130 Pond Branch Road Lexington, SC, for Aliner warranty work. That's good to know. I am going to reach out to him in the morning and see if he will do warranty work for Venture. Thanks! Thanks for the lead on this, I called Tony's and they will do the warranty work.....now to work out the price with the dealer...... |
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Jim
Seasonal RV’er
Ready to Camp!
Posts: 210
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Post by Jim on May 18, 2022 7:35:22 GMT -5
Hopefully a reasonable solution to your concerns gets worked out. I agree with all that B&N said too.
As far as warranty work, in the past it usually took a phone call to get it okayed by the Factory to be covered by an "independent' service provider. We did find that by getting an extended warranty program that was a good solution for us too. It takes research to find the right fit for you, as there are pros and cons with all of them, just like everything else with RV ownership. All other out of pocket non-warranty service is your choice of course.
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Post by earlelaine on Jul 28, 2022 9:05:14 GMT -5
I have never taken many of my RV's back to the purchasing dealer for warranty work and mostly use a generic rv repair center for the best repairs. There is a list of the top 100 repair centers in the USA. I have tried several RV repairs centers in my general area and stick with the one that did the best work.
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Post by Doug&Carolyn on Aug 21, 2022 13:55:33 GMT -5
I wouldn't trust my RV Dealership to work on my TT. They can't even do a proper and thorough delivery.
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Post by earlelaine on Aug 21, 2022 18:30:56 GMT -5
I had one local dealer said if I didn't buy their trailer and went somewhere else that they would put me at the end of the line for any future work. I told them they just made up my mind to never do business with them ever. They can just continue to drink their coffee.
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Post by spiderbobr on Sept 11, 2022 11:23:29 GMT -5
I have a long time friend that owns a dealership in Los Angeles, where up until four years ago I lived. I had a motorhome at the time that I had bought in Arizona. No dealer in at least Southern California would work on it. However, my friend said he would. He explained to me, that by taking warranty work, outside of what they sell from their lot, is a huge loss and a lot of head ache to them. The work is nothing, but to get paid for what they do after they even get an OK, takes anywhere from 6 months to a year. And the time they have to spend taking the pictures, writing up the request, email after email, etc. they don't even get paid for that. I can see their side, but it's just not fair for all of us that this happens too. I don't know the answer problem is it will just get worse with the millions of new RV's over that last two to three years.  |
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Post by earlelaine on Sept 11, 2022 11:37:44 GMT -5
Well for one thing the RV industry is regulated but the government like cars are. So the RV company can just throw the RV together anyway they want to get it out the door and deal with problems late. Even the dealers don't really much of a inspection, they rely on the customer finding things that are wrong and they only have to fix what you find wrong. Dealer do a rough check out or walk thru to see if there's anything that's wrong that can be fixed with a staple, screw, nail or caulking. They don't get reinburst for repairs until the RV has been sold and the customer is requesting repairs. The best we can do as a customer is have a RV inspector go with you to do a full inspection so all the things can get fixed before you take delivery still maybe taking weeks before all items are fixed. Most of us want to buy an RV and take off with it the 1st day with camping the the same week.
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